FAQs

Can I send an order as a gift? 

Yes, you can! You can ship products as gifts when you enter the address of the lucky recipient in the ‘shipping’ address and your address as the ‘billing’ address.   

*Please note: As we use external fulfilment partners, we are unable to include messages in the package - sorry!  

 

Can I change my shipping address?

Sure can! Provided your order has not shipped, please send us the new shipping address details ASAP and we can change this over for you. To reach out with your new/updated shipping address, email us at: hello@shopsculptor.com.  

If your order has already shipped, don’t panic! You can still redirect it via the USPS Post tracking link provided on your shipping confirmation email.  

*Please note: We cannot redirect or retrieve orders successfully delivered to an incorrect address. So, please ensure you carefully check your address details entered at checkout. 

 

How do I contact ? 

Our  consultants are available via email and live chat 24/7 so you can expect to receive a reply within 24 hours. 

Email hello@shopsculptor.com and we’ll get back to you as soon as we can.

 

Help! My order is lost/hasn’t been delivered?

Although USPS Post quote us 8-12 business days for standard delivery, they may not always be able to deliver within this timeframe. When this is the case, your tracking number may show a ‘delayed’ delivery date.   

If your order isn’t delivered within 20 days, please contact us and we can launch an investigation with USPS Post.   

*Please note: The investigation outcome timeline can vary from courier to courier. We’ll do our best to help with a timely resolution.

 

What is covered shipping?

Covered shipping guarantees your order will be replaced in the rare event it is confirmed as lost or stolen by the courier. If you choose not to select covered shipping, we cannot guarantee a replacement for your lost or stolen order.  

You can upgrade to covered shipping at checkout.

 

What is your return policy?

We offer No Hassle Returns for 30-days from the date your order is delivered/received. 

However, not all items are eligible for return. Any products excluded under our return policy will be noted on product pages and / or at checkout. To be eligible for a return: 

Item(s) must be initiated for return and placed in the post within 30 days of the date your order is delivered/received. 

 Item(s) must be returned in the original packaging, and in ‘as new’ condition. This includes attached swing tag, shoe boxes, ribbons and specialty packaging. 

  

 Our consultants are available via email so you can expect to receive a reply within 24 hours!